MW Candles Privacy Policy
Last Updated: July 24, 2025
This Privacy Policy explains how MW Candles (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you visit or make a purchase from our website (mwcandle.com). It’s written in plain language so you can actually understand it.
Table of Contents
Who We Are & Contact Info
MW Candles is an e-commerce candle brand based in Ohio, USA. If you have questions about this policy or your personal information, reach out:
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Email: [info@mwcandles.com]
Information We Collect
We collect information to fulfill orders, improve your experience, and communicate with you. This may include:
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Contact Details: name, email address, billing/shipping address, phone number.
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Order & Payment Info: order history, transactional details. (Payments are processed by third-party providers like PayPal or Stripe; we don’t store full card numbers.)
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Account Info (if you create one): username, password.
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Communications: messages, support requests, survey responses.
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Marketing Preferences: email/SMS opt-ins and opt-outs.
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Device & Usage Data: IP address, browser type, pages viewed, time spent on site, referring/exit pages, and general location (via analytics tools like Google Analytics).
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Cookies & Tracking Data: more details in the next section.
How We Use Your Information
We use your personal information to:
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Process and ship orders, provide invoices and order updates.
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Respond to customer service requests and provide support.
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Send marketing messages (email/SMS) if you’ve opted in (with a clear way to opt out).
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Improve our Site’s performance, layout, and user experience.
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Prevent fraud and secure our systems.
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Comply with legal obligations (tax records, accounting, etc.).
Cookies, Pixels & Tracking Technologies
We use cookies, pixels, and similar technologies to:
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Keep the Site working (shopping cart, login, basic functionality).
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Analyze traffic and performance using tools like Google Analytics.
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Support advertising and retargeting (see below).
Managing Cookies: You can manage cookies in your browser settings. Some WordPress plugins (e.g., cookie consent banners) let you control non-essential cookies. If you disable cookies, parts of the Site may not work as intended.
SMS & Email Marketing Consent
If you provide your email or mobile number, you may receive updates, promotions, or order notices.
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Email Opt-Out: Click the “unsubscribe” link in any marketing email or contact us.
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SMS Opt-Out: Reply STOP to a text message to opt out. Message and data rates may apply.
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We only send marketing messages if you’ve consented. Transactional messages (like order confirmations) may still be sent.
Sharing & Disclosure of Information
We share your information with trusted service providers solely to help us run our business. These include, but are not limited to:
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Payment Processors: PayPal (current), Stripe (potential).
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Email/SMS Platforms: (e.g., Klaviyo—potential future use), WordPress plugins.
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Analytics & Advertising Tools: Google Analytics, Meta Pixel (if used), etc.
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Shipping/Logistics Providers: USPS, UPS, FedEx, and other couriers.
We do not sell your personal information. Service providers are given only what they need to perform their services and are required to protect your data.
We may also disclose information if required by law, to protect our rights, or in a business transaction (e.g., merger or acquisition).
Retargeting & Interest-Based Ads
We may use cookies/pixels to show you ads for our products after you leave our Site (retargeting). This could involve services like Google Ads, Meta (Facebook/Instagram) Ads, or similar networks.
Opt-Out Options:
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Update your browser/cookie settings.
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Use industry opt-out tools like the Network Advertising Initiative or Digital Advertising Alliance.
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Contact us and we can help adjust your preferences.
Your Rights (US States, EU/UK, and Elsewhere)
Privacy laws vary. Depending on where you live, you may have the right to:
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Access the personal information we hold about you.
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Request correction or deletion of your information.
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Opt out of certain data processing or sharing.
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Receive a copy of your data in a portable format.
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Opt out of “sale” or “sharing” of personal data under certain state laws (e.g., California).
To exercise your rights, contact us at info@mwcandles.com. We’ll respond as required by applicable law.
Ohio Note: Ohio does not currently have a comprehensive consumer privacy law like California or the EU. We nevertheless strive to follow best practices and comply with relevant laws where our customers reside.
Data Retention
We keep your information as long as necessary to:
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Fulfill orders and provide services.
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Meet legal, tax, and accounting obligations.
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Resolve disputes and enforce our agreements.
When it’s no longer needed, we may anonymize or securely delete it.
Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage is 100% secure. Use strong passwords and keep your account details safe.
Children’s Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe we’ve collected data from a child under 13, contact us and we will delete it.
International Data Transfers
If you are outside the United States, your information will be processed in the U.S., where data protection rules may differ from your country. We take steps to ensure appropriate safeguards for international transfers when required.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by email or a prominent notice on our Site. The “Last Updated” date will always tell you when we made the most recent changes.
How to Contact Us
Questions or requests? Please contact us at:
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Email: info@mwcandles.com
